Frequently Asked Questions

Need Help Choosing Your Setup?

If you’re unsure about the ideal configuration, contact us — we’ll gladly advise you free of charge so you can purchase the best equipment for your goals.

24/7 on-site staff

We have 24/7 on-site staff available to address any issues with your setup—from a loose cable to a software malfunction. We will make every effort to resolve the issue the same night so you can continue your imaging session. We also maintain a large inventory of cables, adapters, power supplies, and other components for immediate replacement if needed.

We do not charge for the installation or technical maintenance of your setup. This does not include hardware that may wear out or fail (such as cables, mini PCs, telescope components, etc.).

Equipment Guidelines

Shipping costs are covered by the owner. Insurance is strongly recommended.

Telescopes: No restrictions on brands or models, as long as they’re compatible with your setup.

Cameras: Any brand or model accepted.

Guide Cameras / OAG: No restrictions.

Mounts: All GoTo and remote-access models accepted, except Celestron. Mounts must operate within 70% of their maximum payload.

If you own a Celestron mount, please contact us — we’ll review your case individually.

Filter Wheels / Field Rotators: No restrictions.

Flat Panels & Dust Caps: Allowed, but flat panels must never be turned on at night. Sky flats are performed weekly before dusk.

Computers: A mini PC (Intel NUC or similar) mounted on the telescope/pier is required.

Laptops may be accepted under certain conditions — contact us first.

ASIAIR, Pegasus, PrimaluceLabs, and similar systems are supported.

Power Supplies & USB Hubs: Accepted if tested and reliable. We can recommend stable models to avoid random disconnections.

Surveillance Cameras: You may install your own webcam (no infrared LEDs). We’ll configure it and provide credentials.

Shipping Instructions

Address: 5971 W Frontier Street, Amargosa Valley, NV 89020 (Nye County).

Important: Contact us before shipping. We cannot be responsible for packages sent without prior notice.

Courier Services: Use FedEx, UPS, or DHL. Pack carefully with foam, cardboard, or airbags. Loosen mount brakes before packing.

Best Practice: Use original boxes if available. Take photos of your packed equipment for records and insurance.

Installation Fees: Free installation. Uninstallation costs USD 350 during the first two years; free afterward.

Installation & Billing

Billing starts only when your setup is fully operational.

A standard setup includes:

Telescope, adapters, spacers

Filter wheel & filters (mono cameras)

OAG or guide scope with guide camera

Mount with counterweights

Mini PC or controller (ASIAIR, NUC, etc.)

Required cables & USB hub

Field rotator / flat panel (if used)

Screws, adapters, spacers

Send photos of your assembled setup for reference.

What Not to Send

Mount tripods, piers, or extension columns (unless requested).

Ethernet cables.

Cash (payments via bank transfer, Zelle, debit, or credit card only). Safety & Support

Facility equipped with 24/7 cameras, alarms, staff presence, redundant internet, and automated roof closures.

Structure withstands winds up to 150 mph; property is fenced.

Free 24/7 technical support, including collimation and basic maintenance. Issues resolved immediately or within 48 hours.

Insurance coverage

Our facility is equipped with multiple security cameras, a monitored alarm system, and on-site staff available 24/7. We operate with redundant internet systems to ensure continuous connectivity. The observatory roofs are equipped with automatic closure systems that activate in the event of high winds or the probability of rain, and can also be closed manually if necessary. The structure is engineered to withstand winds of up to 150 mph. The property is fully enclosed with perimeter fencing.

We take every possible measure to ensure that your equipment remains safe while hosted at our facility. However, in the unlikely event that all these safeguards fail, it is the customer’s responsibility to carry appropriate insurance coverage.

We strongly recommend that you obtain insurance for your setup. There are many available options, and while we prioritize the safety and protection of all equipment on-site, having insurance will provide you with additional peace of mind.

Reserving Your Pier

Register on our website and make a USD 100 deposit.

Deposits are fully refundable if you change your mind.

Limited availability — reserve early.

Billing begins once you connect remotely for the first time.

ASI AIR – Seestar

Only ASIAIR units with LAN connectivity are supported (PLUS and Pro versions).

If you are using an ASIAIR, you must provide a WireGuard-compatible VPN router in order to enable remote access.
We recommend the following cost-effective models:

• GL.iNet GL-MT3000
• GL.iNet GL-AR750S

You may also send us a mini PC instead of a VPN mini router to connect to the ASIAIR. In our experience, this provides significantly greater stability and ease of remote operation.

Seestar and similar devices do not include LAN connectivity, therefore they cannot be connected directly to the VPN.
If you plan to deploy a Seestar or similar system, you must also provide a mini PC (no high performance required—older or basic hardware is sufficient) equipped with LAN and Wi-Fi.

The mini PC must have Windows 10 or Windows 11 installed.

Special Note on Celestron Mounts

Celestron mounts often lack features required for remote astrophotography. Contact us before shipping — we’ll do our best to accommodate, but acceptance is not guaranteed.