Frequently Asked Questions

Need Help Choosing Your Setup?

If you’re unsure about the ideal configuration, contact us — we’ll gladly advise you free of charge so you can purchase the best equipment for your goals.

Equipment Guidelines

Shipping costs are covered by the owner. Insurance is strongly recommended.

Telescopes: No restrictions on brands or models, as long as they’re compatible with your setup.

Cameras: Any brand or model accepted.

Guide Cameras / OAG: No restrictions.

Mounts: All GoTo and remote-access models accepted, except Celestron. Mounts must operate within 70% of their maximum payload.

If you own a Celestron mount, please contact us — we’ll review your case individually.

Filter Wheels / Field Rotators: No restrictions.

Flat Panels & Dust Caps: Allowed, but flat panels must never be turned on at night. Sky flats are performed weekly before dusk.

Computers: A mini PC (Intel NUC or similar) mounted on the telescope/pier is required.

Laptops may be accepted under certain conditions — contact us first.

ASIAIR, Pegasus, PrimaluceLabs, and similar systems are supported.

Power Supplies & USB Hubs: Accepted if tested and reliable. We can recommend stable models to avoid random disconnections.

Surveillance Cameras: You may install your own webcam (no infrared LEDs). We’ll configure it and provide credentials.

Shipping Instructions

Address: 5971 W Frontier Street, Amargosa Valley, NV 89020 (Nye County).

Important: Contact us before shipping. We cannot be responsible for packages sent without prior notice.

Courier Services: Use FedEx, UPS, or DHL. Pack carefully with foam, cardboard, or airbags. Loosen mount brakes before packing.

Best Practice: Use original boxes if available. Take photos of your packed equipment for records and insurance.

Installation Fees: Free installation. Uninstallation costs USD 350 during the first two years; free afterward.

Installation & Billing

Billing starts only when your setup is fully operational.

A standard setup includes:

Telescope, adapters, spacers

Filter wheel & filters (mono cameras)

OAG or guide scope with guide camera

Mount with counterweights

Mini PC or controller (ASIAIR, NUC, etc.)

Required cables & USB hub

Field rotator / flat panel (if used)

Screws, adapters, spacers

Send photos of your assembled setup for reference.

What Not to Send

Mount tripods, piers, or extension columns (unless requested).

Ethernet cables.

Cash (payments via bank transfer, Zelle, debit, or credit card only). Safety & Support

Facility equipped with 24/7 cameras, alarms, staff presence, redundant internet, and automated roof closures.

Structure withstands winds up to 150 mph; property is fenced.

Insurance is the client’s responsibility — strongly recommended.

Free 24/7 technical support, including collimation and basic maintenance. Issues resolved immediately or within 48 hours.

Reserving Your Pier

Register on our website and make a USD 100 deposit.

Deposits are fully refundable if you change your mind.

Limited availability — reserve early.

Billing begins once you connect remotely for the first time.

Special Note on Celestron Mounts

Celestron mounts often lack features required for remote astrophotography. Contact us before shipping — we’ll do our best to accommodate, but acceptance is not guaranteed.